1. Service tenet

We know that after-sales service is the key to customer satisfaction. Therefore, we uphold the service tenet of "customer first, quality first".

2. After-sales service content

Product Return & Exchange Policy
Return and exchange of quality problems: If the nut food you receive has quality problems such as damaged packaging, expired, deterioration, etc., we promise to handle unconditional return and exchange services for you within 48 hours after receiving your feedback.

After-sales service hotline
We have set up a 24-hour customer service hotline ready to answer your questions, handle your complaints and suggestions. You can contact us by calling [Service Hotline] or visiting our official website online customer service.

Rapid response mechanism
We promise that after receiving your after-sales service request, we will give initial feedback within 2 hours and provide solutions within 24 hours (no more than 48 hours in special cases). We strive to solve your problems in a short period of time to ensure that your shopping experience is enjoyable and hassle-free.

After-sales team
Our after-sales team is made up of experienced technicians who not only have extensive product knowledge, but also are adept at handling a variety of after-sales issues. No matter what kind of questions you encounter, we will be happy to provide you with intimate and patient answers and assistance.

After-sales service tracking
In order to ensure that your problem is solved, we will follow up the after-sales service process throughout the process. After the problem is resolved, we will also pay you a return visit by phone or text message to confirm your satisfaction.

Value-added services
Nutrition Consultation: We provide free nutrition counseling services to answer your questions about the nutritional content and how to eat nut foods.
Membership Benefits: Join our membership program and you'll enjoy more exclusive benefits and rewards.
Regular Promotions: We hold regular promotions to give you more options.

3. Service commitment

We promise that we will always be customer-centric and continuously improve the quality of after-sales service. No matter what kind of problem you encounter, we will do our best to provide you with a satisfactory solution. At the same time, we also welcome our customers to put forward valuable comments and suggestions on our services, so that we can continue to improve and upgrade.

4. Contact information

If you need to know more about our after-sales service or have any questions and complaints, please feel free to contact us at:

Service hotline: 0315-5031588
Official website: www.qianzhenfood.com
E-mail: 1066849146@qq.com
We look forward to your presence and correction, and hope that our service can satisfy you!